srikandi Sportsbook & Live CasinoLiga 1, Premier League & MotoGP

Support channels

We at srikandi operate multiple support channels to address account, payment, technical, and game-play questions. Live chat is the fastest option for urgent login issues, deposit failures, or withdrawal hold-ups. Our chat team responds within seconds during business hours. Email is best for document submissions, account history requests, or detailed account changes that require written confirmation. In-app messaging lets you submit tickets without leaving the platform. All support communications are logged in your account for reference. Response times vary by channel: live chat is immediate, email typically 12–24 hours, in-app messaging within 24 hours. We offer English support and maintain a straightforward, jargon-free communication style. Common issues like password reset, payment method changes, and promotion claims are handled quickly; more complex requests such as account reviews or fraud investigations may require escalation and longer review windows.

Common request categories

Our support team handles four main request categories. Login and account access issues include forgotten passwords, locked accounts, and device changes. Our team verifies your identity and restores access typically within subject to verification. KYC and verification requests involve submitting or resubmitting ID, proof of address, and income verification. We aim to review documents within subject to verification on srikandi; resubmission may be required if photos are unclear. Withdrawal reviews and payment hold-ups occur when security checks flag a transaction. We communicate the reason and timelines directly; most holds are cleared within subject to verification. Technical issues such as game crashes, payment-gateway errors, or login timeouts are investigated by our engineering team; workarounds or updates are provided within 24 hours. Special requests—bonus adjustments, promotion disputes, account closures—require escalation to our management team and may take 48–72 hours.

Response window expectations

We do not promise instant or guaranteed response times. Live chat operates on a first-come, first-served basis and may have queue delays during peak hours (evening and weekend periods). Email responses are dispatched within 24 hours from srikandi, though simple queries may be answered within hours. In-app help tickets follow the same 24-hour standard. Account verification (KYC) reviews occur during business hours and are typically completed within subject to verification if documents are clear; unclear submissions are rejected with specific feedback for resubmission. Withdrawal reviews take subject to verification as a general expectation, but may extend if additional verification is required. Payment delays depend on the chosen method: e-wallet transfers (DANA, OVO, GoPay) typically arrive within subject to verification post-approval, while bank transfers (BCA, Mandiri, BRI, BNI) may take subject to verification. During system maintenance or high-traffic periods, all response windows may be extended. We post planned maintenance notices in advance.

Escalation flow

If your initial support request is not resolved to your satisfaction, you can escalate it to our management team. Begin by replying to your support ticket with a clear summary of your issue, what you have tried, and your desired outcome. Escalated requests on srikandi are reviewed by a senior agent within 24–48 hours. Provide transaction IDs, screenshots, and any communication history to speed up investigation. Escalations for withdrawal delays, bonus disputes, and account restrictions receive priority. Our management team may request additional documentation or account information; respond promptly to avoid further delays. Final decisions on escalated requests are communicated in writing with a full explanation. If you remain unsatisfied, you can request a formal review, which is forwarded to our executive team and typically concluded within 5–7 business days. All escalation communications are retained and available in your account history on srikandi.